PRIVACY NOTICE
Effective Date: August 20, 2026
Peet’s Coffee respects the privacy of customers, visitors, account holders, and other individuals who interact with our website, online services, stores, applications, social media channels, and customer support services. This Privacy Notice explains the types of information that may be collected, how that information may be used, when it may be shared, and the choices available to individuals regarding their personal information.
This notice applies to information collected through our websites, mobile experiences, online accounts, customer service communications, purchases, stores, social media interactions, and other ways in which you communicate or engage with Peet’s. By using our services, making a purchase, creating an account, or otherwise interacting with us, you acknowledge the practices described in this Privacy Notice.
We may collect contact details such as your name, email address, telephone number, billing address, and shipping address. This information may be provided when you create an account, place an order, contact customer service, participate in a promotion, subscribe to communications, or otherwise communicate with us. We may use these details to process transactions, fulfill orders, communicate with customers, manage accounts, provide support, and send promotional communications where permitted.
When you purchase products from us, we may collect information associated with your transaction, including products purchased, order details, delivery information, payment-related information, and communications concerning your order. This information allows us to process purchases, arrange fulfillment, manage returns, respond to questions, improve our services, and provide relevant customer experiences.
Payment information may include information necessary to authorize and complete a transaction. Payment information may be processed through third-party payment providers and other service providers that support our commerce operations. These providers may process information according to their own privacy policies and applicable security and data protection requirements.
If you participate in a rewards, membership, promotional, or loyalty program, we may collect information associated with that program, such as an account identifier, purchase history, preferences, and other information necessary to administer benefits and provide relevant communications. We may also receive information from service providers that help us operate these programs.
When you send a gift or arrange delivery to another person, we may collect information about the recipient, such as their name, email address, telephone number, and delivery address. This information is used to fulfill the requested delivery or communication and may be shared with service providers involved in completing the transaction.
We may also receive information when you interact with Peet’s through social media platforms. Depending on the platform and your privacy settings, this may include your username, profile information, photographs, comments, reactions, interests, or other information you choose to make available. Information obtained through social media may be used to communicate with you, improve our services, understand customer preferences, and support marketing activities.
Information may also be collected through customer service interactions, including telephone calls, online chats, emails, reviews, feedback, and other communications. We may use this information to respond to requests, resolve problems, understand customer experiences, improve products and services, and maintain appropriate records of customer interactions.
Certain information is collected automatically when you use our websites or online services. This may include your IP address, browser type, device characteristics, operating system, approximate location, pages visited, links clicked, session information, referring websites, and other technical or usage information. We use this information to operate and secure our websites, analyze performance, identify technical issues, understand how visitors use our services, prevent fraud, and improve the customer experience.
We may use cookies and similar technologies to recognize returning visitors, remember preferences, maintain shopping functionality, analyze traffic, measure promotional effectiveness, and provide content that may be more relevant to your interests. Other technologies, including pixels, web beacons, scripts, and similar tools, may also collect information about interactions with our websites and communications.
Analytics providers may receive information about website activity to help us understand customer behavior and improve our digital services. These technologies may also support measurement and advertising activities. Where applicable, you may be able to control certain tracking technologies through your browser, device settings, cookie preferences, or other available privacy controls.
We may use information for legitimate business purposes, including processing orders, providing products and services, communicating with customers, maintaining accounts, administering rewards programs, improving websites and products, conducting analytics, preventing fraud, protecting company systems, complying with legal requirements, and providing promotional communications where permitted.
Personal information may be shared with affiliates, contractors, technology providers, payment processors, fulfillment partners, analytics providers, advertising partners, customer service providers, and other organizations that support our business operations. Service providers are expected to handle information in accordance with applicable contractual, security, and legal requirements.
We may also disclose information when necessary to comply with applicable law, respond to lawful requests, protect our rights or property, investigate suspected fraud or unlawful activity, protect the safety of customers or employees, or support legal proceedings. Personal information may also be transferred as part of a merger, acquisition, restructuring, sale of assets, or other business transaction involving all or part of the company.
Information that you voluntarily publish through reviews, comments, social media, or other public areas may become available to other users and the public. Before posting personal information online, you should carefully consider whether you are comfortable making that information publicly accessible.
We may combine information obtained from different sources to better understand customer preferences, improve services, personalize experiences, and support legitimate business activities. Information from website interactions, purchases, communications, rewards programs, and other sources may therefore be considered together where permitted by applicable law.
Depending on where you live, you may have rights concerning your personal information. These rights may include requesting access to information we maintain about you, asking us to correct inaccurate information, requesting deletion of certain information, restricting or objecting to particular uses, and opting out of certain forms of sharing or targeted advertising. Available rights vary according to applicable law and jurisdiction.
To protect customer information, we may take reasonable steps to verify a request before completing it. Verification may require information associated with your relationship with Peet’s, such as an email address, account information, order details, or other appropriate information. Requests may be subject to legal exceptions or limitations.
You may choose not to receive promotional emails or similar marketing communications by following the unsubscribe instructions included in those communications or by contacting us directly. Even if you opt out of marketing messages, we may continue to send important transactional, administrative, security, or service-related communications that are necessary to provide requested services.
You can manage certain cookie preferences through your browser or available website controls. Disabling cookies may affect some website functions, including shopping features, account functionality, personalization, and other services. Mobile device users may also manage location permissions through their device settings.
We retain personal information only for as long as reasonably necessary for legitimate business, contractual, operational, legal, security, or regulatory purposes. Retention periods may differ depending on the nature and sensitivity of the information and the reason it was collected. When information is no longer required, we may delete, anonymize, or securely isolate it in accordance with applicable requirements.
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, alteration, misuse, disclosure, or destruction. However, no online system or method of electronic transmission can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of account credentials and should notify us if they believe their account information has been compromised.
Our online services are not intended for children under the age of 13, and we do not knowingly seek personal information from children under that age without appropriate parental authorization where required by law. If we learn that information from a child has been collected improperly, we will take reasonable steps to address the situation in accordance with applicable legal requirements.
Our websites may contain links to third-party websites or services. These external websites are not controlled by Peet’s, and their privacy practices may differ from ours. We encourage users to review the privacy notices and terms provided by third parties before submitting information to those services.
Individuals accessing our services from outside the United States should understand that personal information may be transferred to, stored in, or processed within the United States or other jurisdictions. Privacy laws in those locations may differ from the laws of your home country. Where required, appropriate safeguards and notices will be provided in accordance with applicable law.
Privacy practices may change as our services, technology, business operations, and legal requirements develop. When we make updates, we may revise this Privacy Notice and update its effective date. We encourage customers to review the notice periodically to remain informed about how personal information is handled.
If you have questions about this Privacy Notice, would like assistance with your personal information, or wish to exercise an applicable privacy right, please contact us.
Email: peets@gmail.com
Phone: +1 605 236 9867
Address: 6295 SAGE AVE FIRESTONE, CO 80504
We are committed to handling personal information responsibly and maintaining appropriate privacy and security practices while providing customers with convenient products, services, and support.