SHIPPING & RETURNS
We want every Peet’s order to arrive safely, conveniently, and in excellent condition. Our shipping and returns policy is designed to make ordering simple while providing clear information about delivery, eligible returns, and customer support.
Free Shipping on Orders $20 or More
Enjoy free standard shipping when your order total reaches $20 or more before applicable taxes and after any eligible discounts have been applied. Orders below the free-shipping threshold may be subject to a standard delivery fee, which will be displayed during checkout before your purchase is completed.
Shipping and Delivery
Orders are generally processed after payment has been successfully confirmed. Processing and delivery times may vary depending on product availability, destination, shipping method, weekends, holidays, and periods of increased order volume.
Once your order has been shipped, tracking information may be provided when available. Customers should ensure that their shipping address and contact information are accurate before completing an order. Peet’s cannot be responsible for delays or delivery problems resulting from incorrect or incomplete address information provided at checkout.
Some products may have different fulfillment requirements or delivery timeframes. If an item requires additional processing time, relevant information may be communicated during the ordering process.
Delivery Issues
If your package arrives damaged, incomplete, or appears to have been delivered incorrectly, please contact our customer service team as soon as possible. We may request information such as your order details, delivery information, photographs of damaged products, or other relevant documentation so that we can review the issue and determine an appropriate solution.
If tracking indicates that an order was delivered but you cannot locate the package, please first check the delivery area, mailbox, household, or other designated locations and confirm that the shipping address was entered correctly. If the package remains missing, contact us so we can help review the situation.
Returns
We want customers to be satisfied with their purchases. If you are not satisfied with an eligible product, please contact us to discuss your return request. Products must generally be returned in an appropriate condition and may be subject to applicable return requirements.
Certain items may not be eligible for return due to their nature, condition, or applicable health and safety considerations. Personalized, opened, used, or otherwise non-returnable products may be excluded where permitted by applicable law.
Return requests should be submitted with the relevant order information so that our team can determine eligibility and provide appropriate instructions. Customers should not send products to an address without first receiving return instructions from our support team.
Refunds
Once an approved return is received and reviewed, an eligible refund may be issued to the original payment method. The time required for a refund to appear in an account can vary depending on the payment provider or financial institution.
If a refund is approved because of a damaged, defective, incorrect, or missing item, our customer service team will work with you to determine the most appropriate resolution.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as quickly as possible after placing it. Because orders may begin processing shortly after purchase, we cannot guarantee that cancellation or modification requests can be completed once fulfillment has started.
Customer Support
If you have questions about shipping, returns, refunds, damaged products, or your order, our support team is available to assist you.
Email: peets@gmail.com
Phone: +1 605 236 9867
Address: 6295 SAGE AVE FIRESTONE, CO 80504
We appreciate your business and are committed to making every order experience as straightforward and dependable as possible.